Contact Us

Your questions and comments are important to us. Whatever you need assistance with, our customer service team is available to answer any of your questions!

For assistance during this time, please email us at support@machika.com If you’ve reached out to us and are waiting to hear back, please be patient, and we will get back to you as soon as possible.

Phone

(305) 456-6522

Address

13433 NW 19th LN MIAMI, FL 33182

Socials

Frequently Asked Questions

How Can I track my order?

We will send you the tracking code of the shipment when the parcel has been sent. You can also log in to you account and view the tracking number corresponding to each order you have placed. If you have not received a tracking number within 3 business days of placing your order please contact support at support@machika.com

When will i receive my order?

As soon as the order is placed our team will be notified that the product has been sold and shipped as soon as possible. We do our best to deliver all order within 3-5 business days. In many occations orders could arrive within 2 business days. If you have not received a tracking number within 2 business day of placing the order please contact us at support@machika.com

Is my credit card safe on this website?

Absolutely! We partner with platforms such as Apple Pay, Google Pay, and AfterPay, as well as many other payment options. We chose the methods you love to ensure the safest, most secure shopping experience. If you have any questions that require immediate help, then feel free to contact us at (305) 456-6522.

What is your return policy?

Items can be returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact support@machika.com

Do you have the product in stock?

All the products which are shown on our site are available and will be delivered to your address within 3-5 business days from the date of purchase. Sold-Out Items will be market as such on our catalalog.

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