Frequently Asked Questions (FAQs)

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

You can decide between standard shipping and expedited shipping. With orders over $25, you can take advantage of our free shipping deal to save some cash.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

As soon as you place an order, our team will receive a notification of your product purchase and ship it as soon as possible. We do our best to deliver all orders within 3-5 business days. However, orders could arrive as soon as within 2 business days. If you have not received a tracking number within 2 business day of placing the order please contact us at machikaproducts@gmail.com.

DO YOU SHIP INTERNATIONALLY?

International shipping depends on the order and shipping location. If possible, we will work with you to get your order to the location of your choosing. The best way to handle international orders is to contact us directly. You can reach out through the contacts page or by using our email or phone number. All this information is also available on the contacts page.

WHAT SHIPPING METHODS ARE AVAILABLE?

Buyers have the choice between the normal shipping rates of USPS, FedEX, and UPS. Customers can also choose expedited shipping for faster delivery. All orders over $25 have the option for fast and free standard shipping.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all three major credit cards: Visa, American Express, and Mastercard. We also accept other forms of payment like Apple Pay, Amazon Pay, and Shop Pay.

IS BUYING ONLINE SAFE?

Yes, buying online at Machika.com is perfectly safe. All your information and encrypted and securely processed. We do not share your payment information with third-parties or advertisers.

HOW DO I RETURN AN ITEM?

To return an item, you must first put in a return by contacting us at support@machika.com or by calling (305) 456-6522. Once we respond and verify your order, you can send in your item for a refund. For replacements, you simply have to refund your purchase. Once refuned, you can then purchases the replacement product.

Orders and Returns

HOW DO I TRACK MY ORDER?

You can track your order using the provided tracking code for the shipping provider. For example, orders shipped through USPS can be tracked using the USPS website.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you do not need to create an account to place an order. All products can be ordered and bought without an account. However, having an account will make checking out in the future much easier.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

You can visit our contact page and send a message directly from that page. If you need support as soon as possible, you can email us at support@machika.com or call us at (305) 456-6522. We will try to get back to you as soon as possible and answer any queries you may have.

HOW CAN I CANCEL OR CHANGE MY ORDER?

To cancel an order, you must contact us before your order has shipped. If your order has already been processed and shipped, you can still return the item for a full refund after it arrives to the shipping destination. 

HOW DO I PLACE AN ORDER?

To place an order, first add the products you intend to purchase to your cart. From there, you can select your cart and go to checkout. After paying and providing shipping and contact information, your order will be processed in the next couple of business days and shipped from our warehouse.

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